Roxy Palace Casino Review: History, Bonus, Games & Closure
Roxy Palace was one of the classic names of British online gambling. Founded in 2002 and based in London, it built its reputation on the Microgaming platform, a generous welcome bonus and a rewarding Player’s Club. In 2015 it was bought by 32Red, and in 2017 it became part of Kindred Group when Kindred acquired 32Red. Important: Roxy Palace closed on 30 November 2020 and no longer accepts players. This review is based on the last known information and looks back at what made Roxy Palace popular, why it closed and where you can find a similar experience today.
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Roxy Palace at a Glance
| Feature | Last known details |
|---|---|
| Status | Closed on 30 November 2020 |
| Founded | 2002 |
| Owner | 32Red (from 2015), Kindred Group (from 2017) |
| Licences | UK Gambling Commission and Gibraltar (no longer active) |
| Software | Microgaming |
| Welcome bonus | Up to £350 |
| Loyalty | Player’s Club with points for every bet |
| Certification | eCOGRA |
| Support | 24/7 |
Licensing & Regulation
Roxy Palace was licensed in the UK and in Gibraltar, and its games were independently tested and certified by eCOGRA, a well-known testing agency for online casino fairness. Throughout its history, Roxy Palace had a good reputation for paying out and treating players fairly.
The casino grew to around 230,000 players across six countries, including the UK, Germany, Italy, Sweden and Canada, and reported net revenues of around £10 million in 2014. In July 2015, the British operator 32Red bought Roxy Palace for £8.4 million. When the Swedish-listed Kindred Group, formerly known as Unibet Group, acquired 32Red in 2017, Roxy Palace became part of the same group as Unibet.
In 2020 Kindred decided to close Roxy Palace and focus on its larger brands. The closure was confirmed on 30 November 2020. Players were asked to withdraw their remaining balances before the shutdown. Roxy Palace was not closed because of regulatory problems, but as part of a business decision to consolidate the group’s portfolio.
Bonuses & Promotions at Roxy Palace
Roxy Palace’s last known welcome offer was a bonus of up to £350 for new players, spread across their first deposits. Compared to some rivals it was not the biggest offer on the market, but it had a reputation for being reliable and easy to understand.
Typical features of the Roxy Palace bonus were:
- A match bonus on the first deposit, followed by further bonuses on later deposits
- Wagering requirements that had to be met before withdrawing bonus winnings
- Bonus funds mainly intended for slots
- Regular reload offers for existing players
Bonus rules have changed a lot since Roxy Palace closed. Since January 2026, UK-licensed casinos can set casino bonus wagering at no more than 10x, which makes modern welcome offers easier to clear. Compare current deals in our guide to the best welcome bonus offers.
Player’s Club
Roxy Palace’s loyalty programme was one of its standout features. Every real-money bet earned points that could be exchanged for bonus credit. Players moved up through several tiers as they played, with higher tiers bringing better point conversion rates, exclusive promotions and personal service. The same loyalty model was used at its sister casino, Casino Splendido, which launched in 2005 as Vegas Splendido and won a Best New Casino award in its first year.
Payment Methods at Roxy Palace
Roxy Palace supported the payment methods that were common among UK players at the time, including debit cards, e-wallets and bank transfers.
| Method | Deposits | Withdrawals |
|---|---|---|
| Visa / Mastercard debit card | Yes | Yes |
| Skrill | Yes | Yes |
| Neteller | Yes | Yes |
| Paysafecard | Yes | No |
| Bank transfer | Yes | Yes |
Withdrawals were generally processed within a few working days, with e-wallets being the quickest. As an eCOGRA-certified casino, Roxy Palace also followed fair payout practices, which contributed to its good reputation among players.
Games & Software Providers at Roxy Palace
Roxy Palace ran almost entirely on Microgaming software, which at the time was one of the largest casino game developers in the world. This gave players access to hundreds of well-known titles and some of the biggest progressive jackpots in the industry.
Slots
Microgaming classics such as Immortal Romance, Thunderstruck II, Break da Bank Again and Avalon were among the most popular games. The casino also offered the Mega Moolah progressive jackpot network, which has paid out multimillion-pound prizes. Today, many of these games are available at other UK casinos; explore our slots section to find them.
Table games
Roxy Palace offered a wide range of RNG table games, including several versions of blackjack, European and American roulette, baccarat and craps.
Video poker
Video poker was another strong category, with games such as Jacks or Better, Deuces Wild and multi-hand variants. If you enjoy these games, see our guide to online poker.
Mobile Experience & Customer Support
Roxy Palace was an early adopter of mobile gaming. It offered a mobile casino for iPhone, Android and even BlackBerry devices, with a selection of the most popular Microgaming slots and table games. The mobile library was smaller than the desktop version, which was typical for the time. For today’s mobile options, read our guide to mobile slots.
Customer support was available 24/7 via live chat, email and phone, and was generally praised for being friendly and knowledgeable.
Who Was Roxy Palace Best For?
Roxy Palace was a natural home for players who loved Microgaming slots and classic table games and who valued a stable, trusted brand over the latest trends. Its Player’s Club made it especially rewarding for regular players, and the 24/7 support suited people who played at all hours. Players looking for the widest variety of providers or a large live dealer section were better served elsewhere, as the casino focused mainly on one software supplier. Since its closure in 2020, fans of the brand will need to choose a new UK-licensed casino.
Pros and Cons of Roxy Palace
Pros (based on the last known information):
- Almost 20 years of history and a good reputation
- eCOGRA-certified fair games
- Large Microgaming library, including Mega Moolah
- Rewarding Player’s Club
- 24/7 customer support
Cons:
- Closed since 30 November 2020
- Game library limited mainly to one software provider
- Smaller mobile game selection than on desktop
Verdict: Is Roxy Palace Worth It?
Roxy Palace was a dependable casino for almost two decades and is remembered fondly by many British players. However, it closed in November 2020 and is no longer available. If you liked its Microgaming slots and loyalty rewards, Jackpot City offers a similar Microgaming-focused library with a current UK licence.
Frequently Asked Questions
Is Roxy Palace still open?
No. Roxy Palace closed on 30 November 2020 after its owner, Kindred Group, decided to focus on its other brands.
Who owned Roxy Palace?
Roxy Palace was founded in 2002 as an independent London-based operator. It was bought by 32Red in 2015, which was in turn acquired by Kindred Group in 2017.
Why did Roxy Palace close?
The closure was a business decision by Kindred Group to consolidate its brand portfolio, not the result of regulatory action.
What software did Roxy Palace use?
Roxy Palace used Microgaming software for almost all of its slots, table games and video poker.
What was the Roxy Palace welcome bonus?
The last known welcome offer was a bonus of up to £350 for new players, spread across their first deposits.
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